Wednesday, December 14, 2005

If you manage someone who's shy....

I am often asked by managers what they can do to help their employees speak up more confidently. Do you have any tips for coaching employees toward better and more effective communication skills? Or stories about situations that have come up and how they were handled?


Anonymous Anonymous said...

Leave the door open - the person may not be able to or choose to speak up in a mtg. but will have ideas and be able to better express them in a one on one meeting or alternative method, such as emailing. Hopefully with encouragement that their ideas are valid they will gain the confidence to speak them out loud in public. Try tlc.

10:47 AM  
Blogger Steph said...

I agree, it takes time for people to open up when they are in a "new" environment. However, when they get to know the lay of the land, watch out and managers would be wishing their employee would be more reserved.

10:02 PM  
Blogger harmonysal said...

Start by asking how they're doing and make a positive comment on something they've recently accomplished. Ask open ended questions to prompt communication and summarize what they say to acknowledge that you are listening and understand. I also find laughter a good way to relax uptight or shy people. YOu don't have to be a comic; share a short story of something funny or embarrassing that happened to you. Not only will the shy employee laugh and relax a bit, but it will also show them that you too are human and as a result, they will feel more like they are on common ground with you.

8:12 PM  

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